Exchanges & Returns

Returns and Exchanges


Please kindly read these policies carefully, which define your rights and obligations with respect to your purchases at Subest Mirror, including important limitations and exclusions.

:::Return (Dead on Arrival) Item:::

Any items listed, regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment (for those untraceable shipment)

In a situation, we (seller) will reship the items if the buyer still needs the items, otherwise we will refund the whole order.

:::Replacement of Incorrect/Defective Item Received:::

If the item you received is completely different from the one you ordered, or the item is in defective, please contact us and provide the proofs.

If replacement is necessary, we(seller) will undertake the cost of re-production and re-shipment .

For the defective but still acceptable item, if you wish to keep it, you may suggest us and we will offer you a certain discount for buying it.

After receiving the incorrect/defective product, please kindly provide us with proofs as below:

The photos of original package we shipped to you with its both front and back sides
The photos or video of the defective item(s)


:::Unsatisfied Products:::

If you are not happy for other reasons than quality issue with your purchase. There is rule that buyer can refund within seven days without any reason but have to pay the fare.

:::Important Notes:::

All customers should contact us support@subestus.com
Refunds will be credit through PayPal or the payment methods of original order.
If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the charges for the empty package.

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